Terms of service

By placing an order with House of Izabell, you agree to our terms and policies.

• All product details, prices and availability are subject to change without prior notice.
• Customers are responsible for providing accurate shipping and contact details.
• Orders cannot be cancelled once confirmed, as per our cancellation policy.
• No returns or exchanges are accepted, except for damaged or incorrect products subject to our 3-day exchange policy.
• A valid, continuous unboxing video is mandatory for any damage or incorrect-product claim.
• For approved exchanges, applicable reshipping charges are borne by the customer.
• Product colours may vary slightly due to photography, lighting and individual screen settings.
• Pre-booking products will be dispatched according to the timeline mentioned in the respective product description.
• We reserve the right to refuse or cancel an order in cases of suspected fraud, incorrect pricing or other unforeseen circumstances.
• By using our website, you agree to comply with all applicable laws and these terms.

House of Izabell reserves the right to update these terms when necessary.