1. International Shipping & Handling Fee
A fixed international shipping and handling fee of ₹1,000 applies to all international orders. This fee is non-negotiable and covers shipping, packaging, handling, operational expenses, and potential reshipping-related costs.
Please note that this is a combined shipping and handling fee, not solely a courier charge. We do not provide a separate courier receipt for the full ₹1,000 fee, as the amount paid to the courier may represent only a portion of the total charge.
2. Delivery Timeline
The estimated international delivery timeline is up to 20 working days. Actual delivery times may vary depending on the destination country, customs clearance, and local courier operations. Delays beyond our control may occur.
3. Customs Duties & Additional Charges
Customers are responsible for any customs duties, import taxes, customs clearance fees, handling charges, or other service charges imposed by their destination country’s authorities, postal service, or local courier. These charges are not included in our ₹1,000 shipping and handling fee.
4. Customer Responsibility After Arrival
Once the parcel reaches your country, you are responsible for coordinating with the local courier or postal service, tracking your shipment, responding to notifications, completing any required customs formalities, and paying applicable charges to receive your parcel.
5. Refused, Uncollected or Returned Parcels
If a parcel is refused, not collected, undeliverable due to incorrect address details, or returned to the sender for reasons attributable to the customer, additional shipping, handling, customs, or reshipping charges may apply. Such additional costs must be borne by the customer.
By placing an international order, customers acknowledge and agree to this policy.
Thank you for choosing Izabell by Aleena.