Crafted to Last, Designed to Love
Terms & Conditions
Effective for all purchases made on www.izabellbyaleena.com Last updated: June 7, 2025
Welcome to Izabell by Aleena. By placing an order on our website, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.
No Return, Exchange, or Cancellation
* All sales are final.
* Returns, exchanges, or order cancellations are not accepted under any circumstances.
* Please double-check your order before completing payment.
Damage Claims – Opening Video Required
* An unedited video of the package being opened is mandatory for damage claims.
* The video must clearly show:
* The sealed package being opened.
* The item in its original condition and packaging.
* The visible damage or defect.
* The video must be submitted within 24 to 48 hours of delivery.
* Claims without an opening video or submitted after 48 hours will not be accepted.
Dispatch & Delivery
* In-stock items: Dispatched within 1–3 business days of order confirmation.
* Pre-order items: Dispatch timelines are mentioned on the respective product pages (usually 7–14 business days).
* Delivery ETA: 2–10 business days across India after dispatch.
* Delivery timelines may vary based on location and courier performance. Delays due to external factors (e.g. weather, strikes, lockdowns) are beyond our control.
* Delivery may be via home drop-off or branch pickup, depending on your area.
Shipping Policy
* Orders are shipped across India through reputed courier partners.
* Please ensure your shipping address is correct. We are not responsible for failed deliveries due to incorrect or incomplete addresses.
* If the package is returned due to an incorrect address or unavailability, re-shipping charges will apply.
Product Disclaimer
* Our jewellery is made of 18k gold-plated stainless steel, not solid gold.
* Items are anti-tarnish and water-resistant, but should be handled with care.
* Avoid contact with harsh chemicals, perfumes, and prolonged water exposure.
* Color Disclaimer: Actual product colors may slightly vary from images shown due to lighting, photography, and device screen differences. These are not considered defects.
* We are not responsible for allergic reactions or product misuse.
Taxes & Duties
* All prices are inclusive of applicable Indian taxes.
* If new taxes or duties are introduced, customers are liable for those charges as applicable.
Pricing & Payment
* All prices are listed in INR (Indian Rupees).
* Prices are subject to change without notice.
* Orders are confirmed only upon successful receipt of full payment.
Intellectual Property
* All content on www.izabellbyaleena.com—including designs, images, logos, and text—is the intellectual property of Izabell by Aleena.
* Unauthorized copying, reproduction, or distribution is strictly prohibited without written consent.
Limitation of Liability
We are not liable for:
* Indirect, incidental, or consequential damages.
* Delivery delays beyond our control.
* Product usability issues due to personal factors.
* Minor color variations caused by screen/display differences.
Force Majeure
We are not responsible for delays or non-performance resulting from events beyond our control, including but not limited to natural disasters, pandemics, courier strikes, war, or government actions.
Changes to Terms & Conditions
* We may update these Terms & Conditions at any time without prior notice.
* The latest version will always be available at www.izabellbyaleena.com.
* Customers are encouraged to review the Terms periodically.
Governing Law & Jurisdiction
* These Terms are governed by the laws of India.
* All legal matters will fall under the exclusive jurisdiction of the courts in Ernakulam, Kerala.
Contact Us
For any questions or concerns, feel free to reach out: Email: support@izabellbyaleena.com Instagram: @izabell_by_aleena